Welcome to Optimus Vibe, an initiative of Neoyugam Foundation. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you access or use our website, application, services, and related digital platforms.

1. Information We Collect

Depending on how you use Optimus Vibe, we may collect the following categories of information:

Personal Information

• Name
• Mobile number
• Email address
• Age or date of birth, where required
• Gender, where voluntarily provided
• Address or location information, where required for services
• Other information that you voluntarily provide

Usage Information

We may automatically collect certain technical information when you visit or use our website or application, including:

• IP address
• Browser and device type
• Operating system
• Pages or features accessed
• Date and time of access
• Referring website or source
• General interaction and usage information

2. Information You Provide

We collect information that you voluntarily provide when you:

• Create or use an account
• Register for a programme or service
• Submit a form
• Contact us
• Participate in surveys, campaigns, or activities
• Communicate with our support team
• Use features available through Optimus Vibe

3. How We Use Your Information

We may use the information we collect for legitimate organisational and service-related purposes, including:

• Providing and improving our services
• Creating and managing user accounts
• Responding to enquiries and requests
• Communicating important service-related information
• Providing personalised experiences
• Understanding how users interact with our platform
• Improving our programmes, content, and services
• Preventing fraud, abuse, and unauthorised activity
• Maintaining the security and integrity of our systems
• Complying with applicable laws and regulations

4. Cookies and Similar Technologies

Optimus Vibe may use cookies and similar technologies to improve website functionality, understand usage patterns, remember preferences, and improve the overall user experience.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers, technology partners, professional advisers, or other authorised parties when reasonably necessary to operate our services, provided that appropriate safeguards are maintained.

We may also disclose information where required or permitted by applicable law, regulation, legal process, or governmental authority.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, comply with legal obligations, resolve disputes, and enforce applicable agreements.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

8. Children’s Privacy

Our services may involve programmes or services intended to support families, children, mothers, or other beneficiaries. Where personal information relating to children is collected, we seek to handle such information responsibly and in accordance with applicable laws and appropriate consent requirements.

Parents or legal guardians may contact us if they have concerns about information relating to a child.

9. Third-Party Services and Links

Our website or application may contain links to third-party websites, applications, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party services. We encourage users to review the privacy policies of any external services they access.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Raise concerns regarding the handling of your information

Requests may be submitted using the contact details provided below.

11. Communications

We may contact you through email, telephone, SMS, WhatsApp, notifications, or other communication channels regarding services, registrations, support requests, programme updates, or other relevant communications.

Where applicable, you may opt out of promotional communications. Certain service-related communications may still be sent when necessary to provide the requested service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or organisational practices.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to periodically review this page.

13. Contact Us

14. Consent

By accessing or using Optimus Vibe, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein, subject to applicable law.